BT CALLER DISPLAY 60 Guide de l'utilisateur télécharger pdf (Page 76)

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp

Guarantee

Your BT Verve 450 is guaranteed for a period of 12

months from the date of purchase.

Subject to the terms listed below, the guarantee will

provide for the repair of, or at BT’s or its agent’s

discretion, the option to replace the BT Verve 450 or

any component thereof, (other than batteries), which

is identified as faulty or below s tandard, or as a result

of inferior workmanship or materials. Products over

28 days old from the date of purchase may be

replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and t ear,

neglect, tampering with the equipment, or any

attempt at adjustment or repair other than through

approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the

Help section beginning on page 67 or contact the

BT Verve 450 Helpline on 0800 218 2182*.

In the unlikely event of a defect occurring, the

helpdesk will issue a Fault Reference Authorisation

(FRA) number and instructions for replacement or

repair. Please note you will need the FRA number

before returning the product. This does not affect

your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee

period has ended, the repair must meet the approval

requirements for connection to the telephone

network.

We recommend that you contact BT’s approved repair

agent Helpdesk Solutions on 0870 240 5029 or a

local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem they

will issue a Fault Reference Authorisation number and

ask you to return the product to your original place of

purchase. Where possible, pack the product in its

original packaging. Please remember to include all

parts, including the line cords, power supply units and

the original batteries.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required

so please keep your receipt.

* Calls made from within the UK mainland network are

free. Mobile and International call costs may vary.

General information

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